Policies

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • Ally McBead Jewelry Policies

    I aim to create jewelry that is well-designed, unique and always something that I would love to keep and wear!!

    Shipping within the U.S. and beyond:  

    3-7 business days

    (I do my best to meet these shipping estimates, but cannot guarantee them. )

    Packaging: 

    All jewelry is sent packaged inside a hand-painted gift box with color-coordinated tissue paper and then in a USPS Priority Mail shipping box with protective bubble wrap.

    Custom and Import taxes: 

    Buyers are responsible for any customs and import taxes that may apply.  I am not responsible for delays due to customs.

    Payment Options:  VISA, Mastercard, PayPal

    Items must be paid for prior to shipment.

    Sales tax is applied to North Carolina residents.

    Returns & Exchanges:

    I do want you to be happy, however I do not issue refunds.  I will gladly accept returns for exchanges or credit only.  Kindly contact me within 7 days of delivery to arrange the return of the item.  Buyers are responsible for return shipping costs.  Ship items back within 14 days of delivery in new, undamaged condition in the original packaging.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    A credit will be issued for the amount of the purchase less shipping costs.

    If an exchange is requested, please remember to include sufficient payment for the return postage.

    I do not accept cancellations of orders.

    No returns or exchanges on custom or personalized orders and items on sale.

    Resizing Details:

    If the item listing states the jewelry is resizeable, FREE resizing only applies to pieces with chain and/or wire.  If you are lengthening the piece considerably, I will have to charge you for the materials used.  If I have to re-string the piece, I charge a flat rate of $5.00 for the time it takes to re-work it.  Thank you for understanding.

    Custom Work:

    I am happy to do custom requests, but will not be replicating designs except for personalized soldered glass pendants as most of Ally McBead jewelry items are original designs.  Please see information under Custom Orders.

    Custom orders require payment in full and are non-refundable.